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These Shipping Terms and Conditions apply to the shipping of our convenient storage bags delivered by SAGAX PARTNERSPT CO., LIMITED (hereinafter referred to as "we") to customers in the European Union (including individual consumers and businesses). These Terms and Conditions clarify the responsibilities and rights of each stage of shipping, ensure the efficient and safe delivery of our products, and protect our customers' right to be informed. These Terms and Conditions have the same legal force as your purchase order and sales contract (if any). In the event of any conflict, the written agreement between the parties shall prevail.
I. Scope of Application
These Terms and Conditions only cover shipping services from our shipping location to a designated delivery address within EU member states (excluding EU territories, special regulatory areas, and conflict-affected/sanctioned areas). If your delivery address is located in an EU border area or on a remote island (such as Crete, Greece, or the Åland Islands, Finland), please inform us in advance through our official website (sagaxpt.com) or email ([email protected]) before placing your order. We will assess whether shipping is possible and whether additional shipping fees will apply.
II. Shipping Time and Process
Shipping Time Commitment
For regular-sized portable storage bags (not pre-order items), we will arrange shipment within 5-7 business days (excluding Saturdays, Sundays, and EU statutory holidays such as Christmas, New Year's Day, and Easter) after you complete payment and confirm delivery information.
Any delays in shipping due to failure to provide additional address information (such as incorrect address or postal code), payment delays, or requests for order changes will be your responsibility. We will arrange shipment as soon as the issue is resolved.
Shipping Notification and Receipt
After the product is shipped, we will send a "Shipping Notification Email" to the email address you provided (e.g., [email protected], or the other email address you provided when placing the order). This email will include the tracking number, carrier name, and a tracking link, allowing you to track the shipment progress in real time. If you do not receive a shipping notification within 7 business days of payment, please contact us through our official customer service or the email address above. We will provide feedback on the shipping progress and reasons for delays (such as temporary supply chain shortages, logistics schedule adjustments, etc.) within 1 business day and provide solutions (such as prioritizing production or switching to alternative logistics).
III. Shipping Time and Method
Core Shipping Time Commitment
For EU shipments, we primarily use a combination of "international ocean freight + EU domestic land transport" or "international air freight + EU domestic delivery." Typical shipping times (from the time the goods leave our shipping location warehouse to their arrival at your designated delivery address) are 20-40 calendar days.
Shipping Time Explanation:
The 20-40 day estimate is based on standard conditions and does not include delays caused by the following exceptional circumstances: customs clearance holdups (if additional declaration documents are required), extreme weather conditions within the EU (such as heavy rain or snow), peak seasons (such as Black Friday and Christmas Eve), and force majeure factors such as traffic control or strikes. Main Carriers
Our EU-wide dedicated carriers are all legally licensed and reliable logistics companies, including but not limited to DHL Global Forwarding, Kuehne + Nagel, DB Schenker, and local EU carriers (such as DPD and GLS). This ensures traceability and security during shipment.
Delivery within different EU member states is handled by local partner carriers. If you have special requirements for a carrier (such as a specific carrier brand), please communicate this with us in advance and we will do our best to coordinate. Any additional costs will be borne by both parties.
IV. Shipping Fees and Payment
Fee Calculation
Shipping fees are calculated based on the quantity, weight, and volume of the portable storage bags you purchase, as well as the EU member state of your delivery address. The specific amount will be automatically displayed on the checkout page when you place your order (on the official website). Payment Methods
Individual Consumers: Shipping costs must be paid together with the product purchase price. Acceptable methods include credit card, PayPal, and EU local bank transfer.
Corporate Customers: If both parties have signed a long-term cooperation agreement, shipping costs may be settled monthly or quarterly. The specific settlement method and payment period are subject to the terms of the agreement.
Explanation of Fees
Under normal circumstances, shipping costs are borne by you (either "freight collect" or "freight prepaid," as agreed in the order).
If a second shipment is required due to our fault (such as wrong or missing shipment of a product), or if a return or exchange is required due to product quality issues, we will cover the return shipping costs, and you do not need to pay them out of pocket. (You will need to provide proof of payment, such as a logistics invoice.)
V. Customs Clearance and Taxes
Customs Clearance Responsibilities
We will provide the basic export documents (such as commercial invoices, packing lists, and product certificates of origin) to assist with EU customs clearance.
You must provide the importer's information required for customs clearance (e.g., VAT number for corporate customers, and copies of ID cards/passports for individual customers). If your failure to provide this information in a timely manner results in customs clearance delays, demurrage fees, or fines, you will be responsible for all liability and expenses.
Tax Information
According to EU regulations, imported goods may incur customs duties, value-added tax (VAT), and other customs clearance-related fees. These fees are your responsibility (we do not cover any import taxes or fees).
To help you estimate costs, we can provide a tax estimate (based on current EU tariff rates and your country's VAT rate) before order confirmation. However, the actual tax amount will be determined by EU customs. You must pay the relevant fees to customs or the logistics provider upon delivery before you can collect your goods.
VI. Goods Acceptance and Risk Transfer
Goods Acceptance
Upon receipt of the goods, you or your designated agent must inspect the package for signs of damage/opening. If you discover damage or a missing quantity, you must immediately take photos (including the package exterior, delivery label, and damaged areas) and submit a report to us via email or our official customer service within 24 hours. Please also provide a written objection to the carrier. We will assist you in filing a claim with the carrier and resend the missing/damaged products (or refund, whichever you choose).
If you discover internal damage to the product due to compression or collision during transportation (e.g., a deformed storage bag or broken accessories) within 7 days of receipt, you must provide photos/videos of the damage and proof of receipt. We will arrange a return, exchange, or repair based on the actual circumstances, at our expense. Transfer of Risk
Title of the goods and the risk of damage or loss transfer to you upon receipt by you or your designated agent.
If the goods are lost or damaged before receipt (not caused by you), we will assume full responsibility and resend the product free of charge or provide a full refund (you can choose either option) at no additional cost to you.
VII. Shipping Delays and Force Majeure
Handling Shipping Delays
If shipping time exceeds 40 days due to factors other than force majeure, such as carrier logistics schedules or customs clearance efficiency, you may contact us to inquire about the delay. We will assist in liaising with the carrier to expedite delivery. If the delay exceeds 60 days and a delivery date remains uncertain, you may cancel your order and receive a full refund (including the product purchase price and shipping fees). If we fail to ship within the agreed timeframe (5-7 business days), resulting in an extended shipping cycle, we will pay a penalty of 0.5% of the total order value for each business day of delay (to a maximum of 10% of the total order value). You may also cancel your order and request a full refund.
Force Majeure
If shipping or transportation is delayed due to force majeure factors such as earthquakes, typhoons, war, strikes, temporary customs policy adjustments, or epidemics, we will notify you by email within 24 hours of the occurrence of the force majeure, explaining the circumstances and the estimated time for recovery. Neither party will be liable for breach of contract. If the force majeure persists for more than 30 days, both parties may negotiate to cancel the order or change the shipping plan.
VIII. Contact Us
If you have any questions regarding shipping (such as inquiring about shipping progress, changing delivery addresses, or reporting shipping issues), please contact us through the following channels:
Official Email: [email protected] (Response within 24 hours, priority for shipping-related inquiries);
Official Customer Service: Log in to sagaxpt.com and click "Shipping Inquiry" in the lower right corner.
We will do our best to provide you with professional shipping support to ensure the smooth delivery of your purchased convenient storage bag.
IX. Updates to Terms
These EU Shipping Terms are subject to revisions based on EU logistics regulations, carrier policy adjustments, or changes to our business. The revised terms will be published in the "Legal Terms - Shipping Policy" section of sagaxpt.com and will take effect from the date of publication. If the revised terms affect core content (such as adjustments to shipping times or transit times), we will notify customers who have placed orders but have not yet received their goods via email to ensure your right to be informed.
SAGAX PARTNERSPT CO., LIMITED