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Privacy Policy

This Privacy Policy applies to the processing of personal data of users in the European Union by SAGAX PARTNERSPT CO., LIMITED (hereinafter referred to as "we"), and is intended to ensure that our business complies with the EU General Data Protection Regulation (GDPR) and related privacy regulations, and to protect the privacy and security of users' personal data.

I. Data Collection
Types of Data Collected
Personally Identifiable Information: When you contact us, such as by emailing [email protected], to inquire about products, customize services, or seek after-sales support, we may collect your name, email address, and contact number to accurately respond to your needs and establish effective communication.
Browsing and Usage Data: Through our website sagaxpt.com, we may automatically collect information about your device (such as device model, operating system), IP address, and browsing history (pages visited, duration of visit). This data helps us understand user behavior and optimize the website experience and service quality.
Methods of Collection
Directly Provided: When you actively provide personal data by filling out a form, sending an email, or otherwise communicating with us.
Automatically Collected: When you automatically collect information during your visit to our website through website technology, such as cookies and similar technologies. We will inform you about the use of cookies when you first visit our website, and you have the option to accept or decline them.

II. Data Use Purposes

Fulfilling our service commitments: We use collected personal data to process your orders, provide product information, provide customized services, and handle after-sales matters, ensuring that your needs for convenient storage bags and related services are met.

Improving services and user experience: We analyze your browsing and usage data to understand your preferences and needs, thereby optimizing website functionality, product design, and service content, and providing you with convenient storage solutions that better meet your needs.

Legitimate Marketing and Communications: With your explicit consent, we will send you marketing information about new product launches, promotions, and other events to keep you up to date with our latest news and offers.

III. Data Sharing and Disclosure

Internal Sharing: To fulfill our data usage purposes, we may share your personal data within different departments within our company (such as sales, production, R&D, and after-sales service) to ensure that all departments work together to provide you with comprehensive services. Third-party Service Providers: We may share your personal data with third-party service providers, such as:

Logistics Partners: When processing order fulfillment, we may share necessary personal information (such as name, address, and contact information) to ensure accurate product delivery.

Data Analytics Companies: We may share anonymized or aggregated usage data for website traffic analysis and user behavior research to improve service quality and optimize marketing strategies. However, this sharing does not involve sensitive information that could identify you.

Legal Requirements or Protection of Rights: We may disclose your personal data when required by law, such as in response to a court order or government agency request, or when necessary to protect our legal rights, prevent fraud, or ensure security.

IV. Data Security Measures
Technical Measures: We use industry-standard security measures, such as Secure Sockets Layer (SSL) encryption technology, to protect your personal data transmitted on the website and prevent it from being eavesdropped or tampered with during transmission. We also maintain strict access controls and firewalls on servers storing personal data, limiting access to data to authorized personnel only. Organizational Measures: We will establish strict data protection policies and procedures, provide employee data protection training, ensure all employees understand and comply with relevant laws and internal regulations, and properly handle and protect your personal data. We will conduct regular internal audits of data processing activities to promptly identify and correct potential data security risks.

V. Data Storage and Retention Period
Storage Location: Personal data we collect will be stored on servers within the EU that comply with data protection requirements. If data is transferred outside the EU for business purposes, we will ensure appropriate safeguards are in place to ensure data security in accordance with relevant EU regulations.

Retention Period: We determine the retention period for personal data based on the purpose of data use and legal requirements. Generally, data related to orders and transactions will be retained for a certain period after the transaction is completed to meet legal compliance and after-sales needs. Data related to marketing activities will be promptly deleted or anonymized upon your withdrawal of consent. When data is no longer necessary for the intended purpose and there is no legal requirement to retain it, we will securely delete or destroy it.

VI. User Rights
Right of Access: You have the right to request access to the personal data we hold about you and to learn about the type of data, purpose of use, and sharing. You can submit an access request to us by emailing [email protected], and we will respond and provide the relevant data within the timeframe specified by law.

Right to Correction: If you discover that the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Please contact us at the email address above, providing the information and grounds for the requested correction. We will verify the information and update your personal data promptly.

Right to Erasure: You have the right to request that we delete your personal data, subject to legal requirements. For example, if the data is no longer necessary for the purpose for which it was collected and there is no other lawful basis for processing, or if you have withdrawn your consent and there is no other lawful basis for further processing. You can submit a deletion request to the designated email address, and we will promptly process and delete the data. However, we may retain some data for a limited period of time due to legal requirements or business necessity.

Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal data. For example, if you dispute the accuracy of the data, you may request restriction of processing while we verify the accuracy of the data; or if the lawfulness of the processing is questioned, you may request that processing be suspended. You can submit a request for restriction of processing by email, and we will process it on a case-by-case basis. Right to data portability: You have the right to request that we provide you with your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another data controller. You can request data portability by contacting us, and we will provide the data as required by law.
Right to withdraw consent: You have the right to withdraw your consent at any time for data processing activities based on your consent. Upon withdrawal of consent, we will no longer process your personal data based on that consent, but this will not affect any legitimate processing activities that occurred before your withdrawal. You can withdraw your consent by email or by following the instructions in relevant marketing communications.
Right to object: You have the right to object to our processing of your personal data on certain grounds, such as processing based on legitimate interests. You can object by contacting us, and we will assess the necessity of the processing and take appropriate action based on this assessment.

VII. Privacy Protection of Minors

Our services are primarily intended for adults. If we discover that we have collected personal data from a minor (as defined under EU law), we will delete the data as soon as possible after becoming aware of it, unless otherwise required by law. If you believe we may have improperly collected personal data from minors, please contact us at [email protected].

VIII. Policy Updates and Notifications
We may update this Privacy Policy based on changes in laws and regulations, business developments, or other reasons. Updates will be posted on our website, sagaxpt.com, and you will be notified through appropriate means, such as prominently displaying a notice on the website or sending an email. Please review this policy regularly to stay updated on our latest privacy practices.

IX. Contact Us
If you have any questions, comments, or suggestions regarding this Privacy Policy or our data processing practices, or would like to exercise your user rights, please contact us through the following methods:
Website: Visit sagaxpt.com and find contact information there.
We will strive to respond to and process your inquiries and requests within the legally prescribed timeframe to ensure your privacy rights are fully protected.

SAGAX PARTNERSPT CO., LIMITED