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Welcome to our cross-border e-commerce website (hereinafter referred to as the "Service"). These Terms of Service (hereinafter referred to as the "Terms") constitute a legal agreement between you and us regarding the use of this Website and related services. Please read these Terms carefully and ensure that you fully understand and agree to all of them before using the Service. If you disagree with any part of these Terms, please do not use the Service.
I. Definitions
"Website" refers to the e-commerce platform operated by us that provides cross-border product transactions and related services to users in the European Union.
"User" refers to an individual or business that registers on the Website and uses the Service.
"Product" refers to the cross-border products displayed and sold on the Website.
"Service" refers to the various services provided to Users by the Website, including but not limited to product information display, transaction matching, payment settlement, logistics and delivery, and after-sales service.
II. User Registration and Account Management
Registration Requirements: Users must provide true, accurate, and complete personal or business information to register and commit to promptly update this information if it changes. Users agree to comply with the registration process and relevant regulations of the Website. Upon completing registration, they will be issued a user account and password for the Website. Account Information Management: Users should properly maintain their account information, including usernames and passwords, and should not disclose it to third parties. If they discover that their account information has been compromised or there is a security risk, they should promptly notify us and take appropriate measures.
Account Security Responsibility: Users are responsible for all activities under their accounts, including but not limited to posting information, placing orders, and making payments. If an account security breach occurs due to the user's fault, the user will bear the corresponding legal liability and financial losses.
III. Platform Service Content and Specifications
Service Overview: We provide users with a cross-border commodity trading platform, including product display, information publishing, and transaction matching services. We assist users with payment settlement, logistics, and other related services, but do not assume direct responsibility for product quality or logistics delays (see subsequent terms for specific liability).
Service Specifications and Standards: We will provide users with high-quality and efficient services in accordance with relevant EU laws, regulations, and industry standards. We will promptly address user inquiries, complaints, and suggestions to protect the legitimate rights and interests of users. Service Changes and Suspension: We reserve the right to adjust and modify the content, functionality, and rules of our platform services based on business development needs, but we will notify users in advance via announcements on this website, internal messages, or other reasonable means. If we need to suspend platform services due to force majeure, system maintenance, or other reasons, we will notify users in advance and resume service as soon as possible.
IV. Product Information and Description
Accuracy of Product Information: Merchants must ensure that the product information they provide is true, accurate, and complete, including the product name, specifications, model, place of origin, shelf life, instructions for use, and safety warnings, and complies with relevant EU product labeling regulations. We reserve the right to review the product information provided by merchants and, if we find any information to be false or misleading, require the merchant to modify or remove the product from sale.
Product Description Standards: Merchants must provide detailed and accurate descriptions of their products, including their functions and features, in accordance with the regulations of this website. Product descriptions should be written in standard language and include images and text to facilitate a better understanding of the product. Product descriptions must not contain false, exaggerated, or misleading content, and must not violate EU laws on advertising and marketing. Liability for False Information: If a merchant provides false product information, resulting in a user purchasing a product that does not meet their expectations, the merchant shall bear the corresponding legal liability and compensation liability. We reserve the right to impose penalties on merchants that provide false information, including but not limited to warnings, fines, suspension of business, and store closure.
V. Transaction Rules and Process
Transaction Process Overview
Users browse product information on this website, select the desired product, and submit an order.
Users pay the order amount, and the order is valid upon successful payment. We support a variety of payment methods that comply with EU payment regulations; users should choose the appropriate payment method based on their needs.
Merchants ship according to the order information, and logistics delivers to the user's designated address. We have contracts with our partner logistics companies to guarantee the basic quality and safety of our logistics services, but we are not directly responsible for any specific service defects of the logistics companies.
Users will inspect the goods upon receipt and, if there are no problems, confirm receipt, completing the transaction.
Order Management: After submitting an order, users must complete payment within the specified time; otherwise, the order will be automatically cancelled. Users have the right to check order status and logistics information, and we will provide relevant information to users in a timely manner. Payment and Settlement: User payments will be temporarily held in a third-party payment account that complies with EU regulatory requirements. Payment will be made to the merchant after the user confirms receipt. If the user disputes the payment settlement result, they should submit a complaint within the specified time period, and we will verify and process the matter.
VI. Logistics and Delivery
Logistics Service Options: This website offers users a variety of logistics service options. Users can select the appropriate logistics method based on their needs and circumstances. Information such as the cost, transit time, and service coverage of each logistics method will be clearly displayed on the website.
Delivery Time and Tracking: The merchant must deliver the goods to the logistics company for delivery within the agreed timeframe. The logistics company must deliver the goods to the user's designated address within the agreed timeframe. However, due to the complexities of cross-border logistics, including customs clearance, actual delivery times may vary. Users can use the tracking number to track the delivery progress of the goods, and the logistics company must promptly update logistics information.
Logistics Liability and Risk: The logistics company shall bear the corresponding liability for any loss, damage, or delay of the goods due to its own fault. However, if logistics problems arise due to unforeseen, unavoidable reasons such as force majeure, natural disasters, or customs policy adjustments, the logistics company and this website assume no liability, but will actively assist users in resolving the issues. For deliveries within the EU, we will comply with EU regulations on consumer protection for logistics services.
VII. After-Sales Service and Dispute Resolution
After-Sales Service Policy: Merchants shall provide users with after-sales service, including returns, exchanges, and repairs, in accordance with this website's after-sales service policy. The after-sales service period begins on the date the user receives the product, and the specific period is determined by the product category and relevant EU laws and regulations. For products that meet the EU's "14-day no-questions-asked return" policy, users have the right to return the product within the specified timeframe without giving any reason, provided the product is in good condition and does not affect resale.
Dispute Resolution Mechanism: If a dispute arises between a user and a merchant, both parties shall first resolve the dispute through friendly negotiation. If negotiation fails, the parties may apply to this website for mediation. This website will conduct mediation and make a decision based on the evidence provided by both parties and relevant regulations. If the dispute remains unresolved, the parties may choose to resolve the dispute through litigation or arbitration in accordance with relevant EU law. Complaints and Feedback: If you are dissatisfied with the services or practices of any merchant on this website, you may file a complaint through the complaint channel on this website. We will promptly address your complaint and provide feedback to you regarding the outcome.
VIII. Privacy Policy and Data Protection
Data Collection and Use: We will collect, use, and protect your personal information in accordance with the EU General Data Protection Regulation (GDPR) and other relevant laws and regulations. We only collect personal information necessary to provide you with services, including but not limited to your name, address, contact information, and payment information. This information is collected for purposes such as processing orders, providing after-sales service, and optimizing our website.
Data Security: We will implement reasonable security measures to protect your personal information and prevent its disclosure, alteration, or loss. If a security incident such as a personal information leak occurs, we will promptly notify you and take appropriate remedial measures. We will not share your personal information with third parties without your explicit consent, unless otherwise required by law or necessary to perform our contract with you.
User Rights: You have the right to access, correct, and delete your personal information, restrict our processing of your personal information, and object to certain uses of your personal information. Users also have the right to data portability, which means they have the right to obtain a copy of their personal information and to transfer it to another data controller, subject to legal requirements.
IX. Intellectual Property Protection
User Intellectual Property Responsibility: Users must ensure that the information they post, images, videos, and other content they upload on this website do not infringe upon the intellectual property rights of others. If a user's actions infringe upon the intellectual property rights of others, they will bear the corresponding legal liability and compensation.
Platform Intellectual Property Protection Measures: We own the intellectual property rights to the name, logo, interface design, and software of this website. No one is allowed to use them without our written authorization. We will implement technical and managerial measures to protect the platform's intellectual property rights from infringement. If we discover any intellectual property infringement on our platform, we reserve the right to delete, block, or remove content from the platform, and notify the relevant parties for action.
Infringement Handling and Dispute Resolution: If we suffer losses due to intellectual property disputes, the infringing party will bear the corresponding compensation liability. If a user believes their intellectual property rights have been infringed on this website, they should promptly file a complaint with us and provide relevant evidence. We will verify the complaint upon receipt and, if substantiated, will take appropriate measures to protect the user's legitimate rights and interests.
X. Risk Warning and Disclaimer
General Risk Warning: Cross-border e-commerce transactions involve certain risks, including but not limited to risks related to product quality, logistics and distribution, and customs regulations. Users should fully understand the relevant risks when engaging in cross-border e-commerce transactions and make decisions based on their risk tolerance.
Force Majeure and Unforeseen Events: We assume no liability if this website is unable to operate normally or fulfill its contractual obligations due to force majeure or unforeseen events. However, we will promptly notify users and take appropriate measures to mitigate losses. Force majeure and unforeseen events include but are not limited to natural disasters, war, government actions, network failures, and customs policy adjustments.
Platform Disclaimer: We only conduct a formal review of merchant product information, product quality, and after-sales service, and do not guarantee its authenticity, accuracy, or completeness. We are not responsible for issues caused by third parties (such as logistics companies and payment institutions), but we will assist users in resolving issues. While we strive to ensure the accuracy of the information on this website, we do not guarantee its absolute accuracy or completeness, and we assume no liability for losses incurred by users who rely on the information on this website.
XI. Governing Law and Jurisdiction
Governing Law: The conclusion, performance, interpretation, and dispute resolution of these Terms of Service shall be governed by the relevant laws and regulations of the European Union.
Jurisdiction: Any dispute arising between the parties in the performance of these Terms of Service shall first be resolved through friendly negotiation. If negotiation fails, either party shall have the right to initiate legal action in a competent court of the European Union.
XII. Changes to Terms
We reserve the right to change these Terms of Service based on business development, legal changes, and other circumstances. The changed terms will be posted on this website and will take effect a certain period of time after such posting. Continued use of the Service after any changes are made will be deemed as acceptance of the changed terms. If you disagree with the changed terms, you may terminate your use of the Service.
Please read and understand these Terms of Service carefully. If you have any questions, please contact our customer service team at any time.